We're Hiring a Front Desk Coordinator


Casal Aveda Institute is hiring a Front Desk Coordinator Tuesday through Saturday with some evening hours.

The Front Desk Coordinator will work with all aspects of customer service at front desk and in retail area.

Essential Functions

  • Greets customers

  • Knowledgeable in computer software, SalonBiz and other standard software packages

  • Serves as a resource to clients regarding school services, pricing information, and product knowledge

  • Checks customers in for services and executes completion of necessary paperwork

  • Book appointments utilizing knowledge in computer software

  • Collects payments for services and retail; removes and records amount of cash and other forms of payment in register at end of shift

  • Respond to client inquires and/or client complaints, resolves challenges based on level of challenge presented or refer client complaint to management

  • Arranges merchandise and helps put out inventory on shipment days

  • General cleaning such as shelves, counters, coffee bars, etc.

  • Solicits sale of new or additional services and products to achieve set goals

  • Responsible for data input and maintenance of student quota sheets, assignment of student phase numbers, desk assignments, and various student-related reporting

  • Coordinate student schedule changes according to needs of the BAI Instructors

  • Provides training and guidance to new students

  • Update and maintain front desk process and procedure manual

  • Maintain and promote positive public relations

  • Audits register amounts during opening and closing procedures

  • Provide general administrative functions and completes other duties as assigned or directed.

  • Performs other duties as required

Position Qualifications

  • High school graduate with previous experience in customer service preferred

  • Excellent customer service and organizational skills

  • Detail oriented

  • Computer knowledgeable

  • Management experience preferred

Posted on January 15, 2020 and filed under employment, news.